Download all our policies and other information in PDF format
- What information do we collect?
- What do we use your information for?
- How do we protect your information?
- About SSL encryption
- Do we disclose any information to outside parties?
- Third party links
- California Online Privacy Protection Act Compliance
- Children's Online Privacy Protection Act Compliance
- SafeSurf and Surf Safely
- Terms and Conditions
- Your Consent
- Contacting us
- Spam emails
We collect information from you when you register on our site, place an order, subscribe to our mailing list or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience - your information helps us to better respond to your individual needs
To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs
To process transactions
Your information, whether public or private, will never be sold, exchanged, transferred, or given to any other company or individual for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If you would like to unsubscribe from receiving future emails, just follow the detailed unsubscribe instructions included at the bottom of each email or click unsubscribe at any time.
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. Our computer systems are very secure and inaccessible to unauthorised personnel. Additionally, they are checked online for viruses, malware or any other malicious attack.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers' database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Your private information (credit cards, financials, etc.) will not be stored on our servers after a transaction.
Any personal information you enter in our pages is transmitted via encrypted SSL technology to ensure maximum protection of your privacy. Read more about SSL in the next paragraph.
SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.
To be able to create an SSL connection a web server requires an SSL Certificate. All SSL Certificates are issued to either companies or legally accountable individuals. When a browser connects to a secure site it will retrieve the site's SSL Certificate and check that it has not expired, it has been issued by a Certification Authority the browser trusts, and that it is being used by the website for which it has been issued. If it fails on any one of these checks the browser will display a warning to the end user letting them know that the site is not secured by SSL.
All our pages requiring personal information to be entered are SSL protected. This includes our contact form, login, registration and checkout pages as well as our live support forms. Before entering any personal information, please check two things: that a "SECURE PAGE" icon appears on the left side of your screen, next to the navigation menu, and that your browser's address bar on top of the screen changes as in the picture below. The http in the address bar should have changed to https and there should be a closed padlock displayed. Details of our security certificate can be seen if you click on the padlock.
Please note that the picture above shows the address bar as it appears with the latest version of the relative browser. Previous versions of browsers might show the padlock in the lower right corner of your screen. It must be noted that the Mozilla Firefox browser does not display a padlock but changes the left part of the address bar to blue and that the Opera browser does not change http to https. This is their standard and should not worry you.
Finally, we recommend that you update your browser to its latest version. This will offer you a better browsing experience and enhanced security. You can always click on your browser's icon at the bottom of our pages and download the latest version from there.
Yes: cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognise your browser and capture and remember certain information.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting our customer service.
We will never sell, share, trade, or otherwise transfer your personally identifiable information to any outside party. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you (PayPal, our payment processing gateway, for example), so long as those parties agree to keep this information confidential.
Information will only be released if this is enforced to us by a Greek court decision. Bear in mind that the Greek Data Protection legislation is a lot stricter than the corresponding laws of the UK, USA and most other countries and a Greek court-of-law would never enforce a release of personal data except in the case of a very serious criminal offence.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account.
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Our web site is registered or listed with SafeSurf and Surf Safely. Listing with these organisations indicates our commitment to offering a safe surfing in our pages, suitable for all ages.
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
We hate spam and support the international efforts to reduce it by displaying the badges of or registering with the organisations shown below. If you want to contribute to this effort, read below for details.
Spam (or unsolicited) mail is a big headache to everyone. Our privacy is constantly violated by offers to buy things we never wanted to buy or hear about. These very annoying and stupid mails take our computer time and bandwidth. Many of them try to upload viruses, trojan horses or other malicious software to our computers.
This cannot be tolerated any more. There are now many organisations trying to reduce spam by pressing governments all around the world for strict legislation to protect innocent users. There are also "Harvester Killer" sites which fill the databases of spam bots with useless email addresses.
A harvester (or spam bot) is software that scans the source code of web pages and collects every email address found. It also visits every link on the page and does the same.
We have placed the banners below to indicate that we support the international effort to fight spam. We have also made the "FIGHT SpamBots!" banner a link to a Harvester Killer site for spam bots to follow. When they do, they will crawl the page found there and store 100 bogus email addresses in their database. They will then follow the link at the bottom of the page, filling their database with more invalid email addresses as they go along. They eventually end up in an infinite loop, and thousands of randomly generated email addresses before the spammer realises what's happening.
This is not going to end spam. But it is encouraging to see that harvester killer sites are multiplied and that governments are really pressed to take measures. If you have a web site, you may contribute to the common effort by placing a link like the above into any of your pages.
There is no need to click on the "FIGHT SpamBots!" banner, it works by itself. But do click if you are curious to see how a harvester killer works.